Oracle
Oracle Hiring – Support Engineer 1 | 0–2+ Years | Bengaluru
Oracle is hiring a Support Engineer 1 for its Bengaluru team. The position acts as a technical point of contact for customers, handling inquiries and troubleshooting simple issues related to Oracle products.
The engineer will investigate and resolve customer problems, follow up on service requests, document solutions, work with senior technical teams on complex issues, and contribute to troubleshooting guides and Knowledge Base articles.
The role also provides exposure to automation and AI-assisted troubleshooting while encouraging continuous improvement of support processes and workflows.
Job Details
Company: Oracle
Role: Support Engineer 1
Location: Bengaluru, Karnataka
Experience: 0–2+ years
Job Type: Regular Employee
Career Level: IC1
Category: Services & Support
Job ID: 342318
Visa Sponsorship: Not available
Language: English
Eligibility
0–2+ years of experience
Good English communication skills
Basic SQL knowledge
Understanding of ITIL and incident management
Interest in technical/application support
Ability to troubleshoot and resolve customer issues
Freshers and early-career candidates can consider applying
Key Skills
SQL • ITIL • Incident Management • Technical Support • Troubleshooting • Customer Support • Problem Solving • Change Management • Communication • Support Process Management • AI/Automation
1. SQL: Revise SELECT, WHERE, JOIN, GROUP BY, subqueries, aggregate functions and basic troubleshooting queries.
2. ITIL: Understand incident, problem, change and service-request management.
3. Troubleshooting: Practice identifying the problem → collecting information → checking logs/errors → finding root cause → resolving/escalating → documenting.
4. Customer Support: Practice explaining technical issues in simple language and handling customer scenarios professionally.
5. Communication: Prepare for questions that test written/verbal communication and your ability to explain a technical solution clearly.
6. Scenario Questions: Prepare examples such as “A customer reports an application error—how would you investigate?”
7. AI & Automation: Understand how AI-assisted tools can help identify common issues and improve support workflows.
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Oracle Hiring – Support Engineer 1 | 0–2+ Years | Bengaluru at Oracle
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